Payment and Shipping Policy

Seller

Orders placed through eu.japanese-melody.com are sold by Japanese Melody Europe B.V.

Payment

The payment methods available for your delivery country and order are displayed at checkout.

Payments are processed securely through Shopify Payments and any other method expressly shown at checkout. Payment methods may include eligible cards, digital wallets, bank-based methods, or instalment services, depending on the customer’s country and eligibility.

We do not store full payment-card details.

An order is subject to successful payment authorisation and fraud screening. If payment cannot be authorised, the order may not be accepted.

Currency and VAT

EU Store prices are displayed in euros and include applicable VAT.

The final VAT-inclusive amount, delivery charge, and any other unavoidable charge are shown before you submit the order.

Delivery territory

We currently deliver only within the European Union.

Delivery options and estimates

Estimated delivery times are normally:

• Standard delivery: 1–3 business days

• Express delivery: 1–2 business days

The delivery methods, exact charges, and available options for your address are shown at checkout.

Delivery estimates are not guaranteed dates unless we expressly confirm a fixed delivery date in writing. Weekends, public holidays, remote locations, carrier interruption, and exceptional demand may cause delay.

Dispatch and tracking

After the order has been prepared and handed to the carrier, we will send a dispatch confirmation where tracking is available.

Tracking information can take time to update after the parcel is first scanned.

Incorrect addresses

Please check the delivery address carefully before submitting the order.

Contact support@japanese-melody.com immediately if a correction is needed. We cannot guarantee that an address can be changed once fulfilment has begun.

Delayed or lost parcels

If your order has not arrived within the expected period, contact support@japanese-melody.com.

Where we selected the carrier, we remain responsible for the goods until they are received by you or your nominated recipient. We will investigate a materially delayed, lost, or damaged shipment and provide the remedy required by applicable law.

Damaged parcel

If the outer parcel or product arrives damaged, photograph the parcel, shipping label, packaging, and product as soon as reasonably possible and contact support@japanese-melody.com.

Photographs help us investigate the carrier claim, but your statutory rights do not depend on your ability to provide a photograph where other evidence is available.

Customs and import charges

Orders under this EU Store policy are shipped within the European Union from goods that are intended for EU circulation. Customers should not be charged customs duty or import VAT merely because an order is delivered from one EU Member State to another.

Partial shipments

We may split an order into more than one parcel where operationally necessary. You will not be charged additional delivery fees merely because we choose to split the shipment.

Delivery before an event

Please allow reasonable extra time for weddings, anniversaries, travel, or other fixed events. Unless we expressly agree to a guaranteed date in writing, delivery estimates are not event guarantees.

Contact

Email: support@japanese-melody.com