Impressum
Seller and website operator
Japanese Melody Europe B.V.
Keizersgracht 520 H
1017 EK Amsterdam
The Netherlands
KVK number: 42066615
VAT ID: NL869554037B01
EORI number: NL869554037
Managing director: Takumi Holding B.V.
Email: support@japanese-melody.com
Japanese Melody Europe B.V. is the contracting seller for orders placed through eu.japanese-melody.com and its EU-language versions. Japanese Melody LLC is a separate United States entity and is not the seller for orders placed through the EU store.
Returns address
Japanese Melody Returns
Macroweg 12
5804 CL Venray
The Netherlands
Please do not send a return without first notifying us of your withdrawal or exchange and obtaining the relevant return instructions. Failure to include the order number or return reference may delay processing, but does not invalidate a withdrawal that was validly exercised.
Customer support
Customer support is provided by email only:
We aim to acknowledge customer-service enquiries within two business days.
Consumer dispute resolution
We try to resolve complaints directly and in good faith. We are not obliged and do not currently undertake to participate in proceedings before a consumer arbitration or conciliation body, except where participation is required by applicable mandatory law.
The former European Commission Online Dispute Resolution platform is no longer available.